Account & Data Deletion
We respect your privacy and your right to control your data. If you wish to permanently delete your EXP account and all associated personal data (including KYC documents), follow the instructions below.
Method 1: In the App
The fastest way to delete your account is directly within the EXP Wallet application.
- Open the EXP Wallet app and log in.
- Go to Profile / Settings.
- Select Account Security.
- Tap Delete Account.
- Confirm with your PIN or Biometrics.
Method 2: Via Email Request
If you no longer have access to the app, you can submit a deletion request via email. You must send this from the email address registered to your account.
What happens when you delete your account?
Permanent Loss of Access: You will lose access to the wallet and all its functionalities permanently.
Data Erasure: All your personal data, including email, device bindings, and KYC images, will be permanently erased from our active servers within 30 days, subject to regulatory retention laws.
Regulatory Retention: Under global Anti-Money Laundering (AML) regulations, we may be legally required to retain basic transaction history and identity records for up to 5 years. This data is securely archived and completely inaccessible for active use or marketing.
Funds: Ensure you have withdrawn all funds before requesting deletion. We cannot recover funds on your behalf after account deletion.